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Christmas 2009
Christmas 2009
Counselling service

Financial Counselling

Male Moneycare counsellor assists a female clientDo you have money problems? Maybe we can help you.

The Salvation Army Moneycare is a free and confidential service. Our financial counsellors are well-trained, supportive and caring, and we treat people with dignity and respect.

Who do we help?

Moneycare clients come from all walks of life, though most of our clients are on low-incomes. We can help whether you are in the midst of financial difficulties or a crisis, or simply wishing to avoid a crisis. For example, you may be:

  • having difficulty paying debts
  • being harassed by creditors or debt collectors
  • facing legal action regarding your debts
  • dealing with car repossession
  • worried about being evicted from your home
  • having budgeting problems

Why seek help?

It’s best to seek help early so your problems don’t get out of control. Most financial problems only get worse unless you seek help. Financial counselling can help relieve your stress, resolve your immediate financial problems and help you plan for the future.

What happens?

Our financial counsellors will:

  • Listen in a non-judgmental and caring manner
  • Analyse and assess your financial situation
  • Give you information about credit and debt issues
  • Involve you in the process as much as possible
  • Work with you to develop a plan to improve your situation
  • If appropriate, act as an advocate for you and negotiate with the people you owe money to.
  • Refer you to other assistance if necessary

Please note that Moneycare does not lend money or provide material aid. If you need financial assistance, please contact a Salvation Army Community Services Centre near you. (Read more about our Community Services centres.)

Distance Financial Counselling

If you are not located near a Moneycare office we will try and help you by phone, mail, fax and/or email. Call a Moneycare office in your state.

Your nearest Moneycare office

We gratefully acknowledge the financial support of Fair Trading NSW, the Department of Families, Housing, Community Services and Indigenous Affairs and the Department of Community Services, Queensland.