Volunteering: Salvo Care Line
For more information on The Salvation Army's Salvo Care Line telephone counselling service, visit the website.
Without volunteer counsellors, this essential service simply could not exist.
Anyone wishing to volunteer as a counsellor must first complete the volunteer training program.
NSW & ACT
Introduction to Telephone Counselling courses are held in Sydney twice each year. Training courses will take place in Sydney. There is a cost involved in undertaking the course and candidates must meet acceptance criteria. All trainees must be over 21 years of age and have a Christian commitment.
The course can be studied to Certificate IV level, or to Volunteer Certificate level (which involves little written work).
The course content covers such areas as counselling skills, mental health, addictions, grief and loss, and suicide prevention.
Training involves an initial intensive period of up to 130 hours. Volunteers who have passed ongoing selection criteria practice their skills initially under the guidance of experienced counsellors.
Debriefing and counselling support is given to all volunteers.
For more information call (02) 8736 3297 or visit salvos.org.au/salvocareline
Telephone Counselling courses are held in Upper Roma Street, Brisbane twice each year. There is a cost involved in undertaking the course and an acceptance criteria. All trainees must be over 21 years of age and have a Christian commitment.
The course can be studied at Certificate IV level, or Volunteer Certificate level (involves less written assignments).
The 72 hour training course covers topics such as self-awareness, empathy, active listening skills, facilitating action skills, mental health, addictions, grief and loss, and suicide prevention and ethics.
Trainees achieving competency in training and willing to commit to one hundred hours as a volunteer telephone counsellor, have the opportunity to work with clients presenting with a wide range of issues (e.g. alcoholism, loss and grief, substance abuse, mental illness, suicide, crisis intervention, challenging callers, human development and anger), attend advanced training on topical issues and receive one-to-one supervision.
Salvo Care Line Brisbane is in a unique position in that it diverts the counselling calls through its call centre to the counsellors' own homes. Over the four-hour shift the counsellor has telephone support from a supervisor.
For more information or to apply, call (07) 3222 6678 or visit salvos.org.au/sclqld/volunteering.