Need Help?

Salvo Care Line
1300 36 36 22 or choose a topic below...

Christmas 2009
Christmas 2009

Our services

It has been said The Salvation Army offers caring support for every problem “from the cradle to the grave.” Our services are as wide-ranging and diverse as the areas of need in the community, like an umbrella over Australia’s social problems.

Because we have such tremendous scope in our service provision, each program is able to link with other services in the network, thus enhancing our capacity to help those in need.

Here is a snapshot of how our caring work is helping to change lives for the better and, in so doing, making this world a better place for us all.

Community Services

The Salvation Army’s national network of around 260 community service centres provides practical emergency assistance for families and individuals facing financial pressure:

  • Assistance with food, clothing, household items, bills, and toys at Christmas
  • Financial, material and legal aid for migrants and ethnic communities
  • Homework and breakfast clubs also provided by some Salvation Army churches.

Every day, 1,300 people receive family welfare, material aid and other assistance. The Salvation Army meets more than 520,000 requests for assistance each year.

Children’s Services

The Salvation Army provides for children in the following ways:

  • Toys for children at Christmas
  • Camps for underprivileged children (January/Summer and April/ Easter)
  • Breakfast clubs, homework clubs
  • Child Care centres
  • Bereaved by Suicide support group for children who have lost someone
  • Youth recreation centres
  • Church-based activities including kids clubs and camps

Crisis & Supported Accommodation

The Salvation Army provides accommodation and related support for homeless persons:

  • Refuges for women & their children
  • Crisis and medium term accommodation for homeless women, men and youth
  • Community houses

More than 2,250 homeless people are accommodated each night. Domestic violence services assist more than 3,000 women each year.

Youth Support

Salvation Army youth programs focus on prevention as well as assistance for homeless and disadvantaged young people:

  • Recreation and leisure centres
  • Reconnect Project, helping keep families together
  • Street outreach vans and drop-in centres
  • Case management and counselling
  • Emergency and long-term accommodation
  • Employment and training services

Around 800 young people around Australia are supported every day.

Employment Services

The Salvation Army employment services seek to help those who are unemployed become fulfilled, productive and successful working Australians:

  • The Salvation Army Employment Plus job placement service
  • Youth programs to help those at risk of leaving school early
  • ‘Mature Workers Program’ for unemployed people over 40
  • Vocational training and access to job seeking facilities
  • Assistance for Aboriginal people
  • On-the-job training programs such as furniture factory and cafés.

The Salvation Army Employment Plus assists more than 160,000 job candidates and fills more than 30,000 job vacancies each year.

Recovery Services

The Salvation Army Bridge Program for recovery offers a bridge to new life for people suffering from a range of addictions, including alcohol, other drugs and gambling:

  • Long term, residential program
  • Work therapy – industrial and rural centres
  • Outpatients’ services
  • Detoxification units
  • Treatment for people brain damaged through addiction

More than 30,000 people are assisted each year through the Bridge Program. A report indicated that of the 74 percent of clients who had previously been involved in crime, 71 percent went on to live free of crime after the Bridge Program.

Emergency Services

Salvation Army Emergency Services (SAES) aims to provide practical support, hope and encouragement to victims, relatives and official workers during emergencies and disasters. The Salvation Army’s main role in times of crisis is to provide a catering service.

The Salvation Army has been at the scene of all major disasters involving the Australian community, from Cyclone Tracy in 1974 to the Port Arthur massacre, Thredbo landslide and devastating bushfires of recent years.


Salvation Army chaplains provide counsel and comfort to victims of disaster, emergency and crime, and to the support personnel who serve at such times:

  • Chaplains to the police, fire brigades, bushfire fighters, defence services personnel, hospitals and other groups
  • Rural chaplains assisting farmers
  • Critical incident stress program to assist during highly traumatic incidents.

Court & Prison Services

Salvation Army Court and Prison chaplains seek to bring caring support to all affected by the destructive cycle of crime by visiting courts and prisons, debriefing juries and facilitating the Positive Lifestyle Program. Our Court and Prison Chaplains assist over 440 people each day.

Red Shield Defence Services

The Salvation Army Red Shield Defence Services aims to provide practical support with Christian influence to hundreds of Australian Defence Forces members and families each day.

Family Tracing

The Salvation Army Family Tracing Service has been working for over 100 years to locate missing persons and reunite them with their families. The service now successfully helps around 2,000 people each year.

Financial Counselling

The Salvation Army Moneycare aims to address the factors contributing to financial hardship and to prevent dependence upon welfare assistance such as food vouchers. In some families, welfare dependence had become generational, and Moneycare has been successful in breaking this cycle.

Telephone Counselling

At Salvo Care Line, trained counsellors – many of them volunteers – offer telephone counselling 24 hours a day, 365 days a year, for people experiencing a crisis or difficulties. Salvo Care Line in Sydney and Brisbane handle around 75,000 calls every year.

Professional Counselling

The Salvation Army Counselling Service aims to meet the needs of people through guidance, counsel or support in personal, marriage and family relationships.

Outback Flying Service

The Salvation Army Outback Flying Service offers spiritual, emotional and practical support to the people of remote and outback Queensland. They conduct personal visitation via light aircraft (Cessna 182Q) or four-wheel drive and offer one-on-one encouragement and contact between visits. The chaplains visits 130 families on remote properties over two million square kilometres of central and north Queensland.

Aged Care

The Salvation Army aged care facilities provide accommodation and quality care for older Australians in the form of hostels, nursing homes, self-care units and respite care. Every day, 3,400 people receive aged care assistance from The Salvation Army.

Community Care Ministries

Community Care Ministries involves visiting hospitals, nursing homes, and people unable to leave their own homes. Last year at Christmas alone, almost 6,000 gift packs were distributed throughout NSW, ACT and Qld.

Services for People With an Intellectual Disability

The Salvation Army delivers social education and training as well as providing supported accommodation for people with intellectual disabilities in Queensland

Suicide Prevention & Bereavement Support

A 'Bereaved by Suicide' therapeutic support group operates at The Salvation Army’s Chatswood centre in Sydney and on the Gold Coast in Queensland.

English Speaking Classes

Many local Salvation Army centres provide English speaking classes as a service to people from non-english speaking backgrounds.