FAQ
Ticketing
When are tickets available?
Still Others tickets will go on sale at 10am (AEST), Wednesday 12th September, 2018.
Which events require tickets?
Advance registration or purchasing a ticket is required to attend certain events during the Still Others event week, please check individual event listings on the website for further details if advance registration or ticket purchase is required.
The following events have an admission fee, see event page for ticket prices and information:
| Mission Conference: Exploring Social Service Delivery in a Faith-Based Context | Tuesday 27th-Thursday 29th November |
| NextLEVEL Leadership | Thursday 29th November |
| Retired Officers Lunch with the General | Saturday 1st December |
| Our Christmas Gift | Saturday 1st December |
| Youth Block Party | Saturday 1st December |
| Kids Church Pirate Adventure | Sunday 2nd December |
The following events are free, but prior registration is required:
| Our Purpose Together | Wednesday 28th November |
| To Walk Alongside | Thursday 29th November |
| Mission Intentions Workshops | Friday 30th November |
| TOGETHER: Celebrating as One | Friday 30th November |
| Coffee with the General | Saturday 1st December |
How can I book tickets?
You can purchase tickets from Wednesday 12th September via
- Online at salvos.org.au/stillothers
- Over the phone with the Eventfinda support and sales team on 1800 710 499. Please note that there is an additional fee when purchasing over the phone. The support and sales team are available from 8am-6pm AEST. An additional fee of $8 per transaction is applied when booking tickets over the phone.
- Onsite at the Melbourne Convention and Exhibition centre (during the event days only).
Limited events will have tickets on sale at the event entry. Check the individual event listings for more details. To ensure you don’t miss out, buy your tickets in advance!
Where payment is required, full payment must be received at time of booking. Eventfinda accepts Visa, Mastercard and American Express only. All ticket prices are shown in AU Dollars and include GST where applicable.
You will be required to create an Eventfinda login when booking tickets where all your tickets and booking information will be stored for later reference. You will receive emails from Eventfinda with your tickets.
If I am attending the Social Mission Conference, can my colleagues and I share a ticket/registration?
No. Each registration is for a single person. If you can only attend one day we do have a day only registration option.
How do I receive my tickets or confirmation of my registration?
Ticket purchasers/ registrants will receive a confirmation email which includes the receipt and tax invoice plus attached their ‘Ticket’ if applicable.
You can print your ticket(s) immediately upon confirmation of your credit card authorisation by clicking the Download & Print Ticket button. A confirmation email which contains a PDF of your ticket is sent to the email address you provided during the ticket purchasing process, from which you can print your ticket(s). You can also print your ticket(s) from your Eventfinda profile at My Eventfinda > Tickets.
Look after your tickets as you would cash. It must be presented in order to gain admittance to the event. The code on the ticket uniquely identifies this ticket and the purchaser, and can be redeemed only once. Multiple copies of this ticket will not allow multiple entries. In the event that multiple copies of this code are presented at the event, the Promoter may refuse entry to all ticket holders presenting tickets with this code.
If you purchase multiple tickets on behalf of a group or another person, please ensure that they receive a copy of their ticket prior to entering the venue.
After completing my transaction, I didn’t receive an email confirmation with my tickets. What should I do?
If you do not receive an email confirmation upon the completion of your online registration or ticket purchase, please contact the Eventfinda support and sales team on 1800 710 499 to ensure that your details have been received and to be re-sent your tickets.
Do I need to print my tickets?
Tickets can be scanned directly off your phone or you can ‘print at home’ and present your printed ticket for scanning.
When presenting concession tickets or entering events with an age restriction in place, appropriate identification must be shown. If suitable identification is not presented, you may be refused admittance to the event.
If you don’t have access to a smartphone a hard copy replacement ticket can be reprinted from the box office on-site at the venue.
What happens if I lose my ticket?
Once purchase/registration has been made, the ticket purchaser can re-login at any time to retrieve copy of receipt, tax invoice or tickets.
On your Eventfinda profile at My Eventfinda, click Tickets.
If you don’t have access to a smartphone a hard copy replacement ticket can be reprinted from the box office on-site at the venue.
Can I register or purchase tickets at the venue on the day of the event?
On the day and on-site registration or ticket purchases will only be available to certain events - check the individual event listings for more details.
Who is eligible for a Concession ticket?
Concession tickets are valid for student, pensioner and Australian Health Care Card holders. Where the event offers a concession price, a valid concession card must be carried with the ticket holder for presentation at the venue. All concessions are valid for one person per card. Only the primary card holder is entitled to a concession rate.
What is your cancellation and refund policy?
Tickets cannot be refunded after purchase except if an event is cancelled, rescheduled or significantly relocated.
Tickets cannot be exchanged or refunded due to late arrival. We recommend that you arrive at the venue at least 15 minutes prior to the event/s commencing.
Is the venue accessible?
Find out more about accessibility at the MCEC.
If you’d like to hire a wheelchair from the MCEC call the MCEC Customer Service team on +61 3 9235 8000 or email customerservice@mcec.com.au.
Is there accessible seating available?
All event venues during Still Others are wheelchair accessible. Find out more about accessibility at the MCEC.
All events are General Admission (not allocated seating) except for the Our Christmas Gift Concerts which have allocated seating. General Admission events will reserve an allocation of seats in accessible positions where required.
You can inform the event organiser of any accessibility or assistance requirements at the time of booking by providing detail in the allocated field during your registration online or over the phone.
To book a wheelchair accessible seat for the Our Christmas Gift events or provide advance knowledge of your accessibility requirements, please contact the Eventfinda customer support and sales team on 1800 710 499.
Are we allowed to take mobility scooters, walking frames or prams inside the plenary?
Mobility scooters and walking frames are not permitted inside Plenary, but instead will need to be left at the door – ushers will be available to assist these guests.
Prams are not permitted inside Plenary and must be left at the cloakroom. This is located at the customer service desk inside the main entrance (1 Convention Centre Place, South Wharf)
Do you accept the Companion Card?
Companion Card is accepted at Still Others events. Please contact the Eventfinda support and sales team on 1800 710 499 to book your companion card ticket.
Companion Cards are issued to people with significant, permanent disabilities, so that they can participate in activities for which they require the assistance of a companion. The companion or carer receives free of charge entry for the sole purpose to assist the Companion Card holder.
How do I contact Still Others event organisers?
If you have any questions, please email us at stillothers@aus.salvationarmy.org and your question will be forwarded to the appropriate contact to respond.
How do I get around the Melbourne Convention and Exhibition Centre?
Getting to and around Melbourne is easy. For visitor information, visit the MCEC website.