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Frequently Asked Questions

Can I bring my friends or volunteer as a group?

Yes, the more the merrier! See our info on how you can take part with your church, workplace, school or sporting group.

Where will I doorknock?

When you register, you can select your preferred suburb/postcode. Doorknock collections are organised at a local level, so specific streets will be allocated by your team leader.

How long will it take?

We ask volunteers to doorknock for 2–3 hours.

How many houses do I knock on?

As many as you can!

What should I say at each door?

"Hi my name is _____. I’m collecting for The Salvation Army's Red Shield Appeal, would you like to make a donation?" If yes, say thank you and issue the donor a receipt (from your receipt book or from our smart phone app).

What should I do if they don't want to donate?

Always respect their decision. Thank them for their time, wish them a good day and move on to the next house.

What if no one answers the door?

Put a “Sorry we missed you” card in their letterbox. You can find them in your receipt book.

What if there is an apartment block on my allocated street?

Put a “Sorry we missed you” card in their letterbox. You can find them in your receipt book.

Can I doorknock by myself?

All volunteers must doorknock in teams and should stay in sight of another volunteer at all times. Volunteers under 18 will doorknock in pairs. Volunteers over 18 can share a street, e.g. you will doorknock on one side of the street, while your partner covers the opposite side.

What if I feel unsafe?

Your safety is our first priority. Never enter a house, even if invited. If there is a dog or other deterrent in the front yard, skip the house and move on to the next. Always stay in sight of your partner and, if under 18, always collect in pairs.

What should I wear?

If possible, wear red clothing or accessories. You will be on your feet for most of the day, so wear comfortable enclosed shoes. Check the weather forecast and dress for the conditions.

Will I be given branded apparel to wear?

All volunteers will be given a lanyard, ID tag and branded collector's bag. We also have volunteer aprons, hats and t-shirts at some locations.

What should I bring on the day?

We recommend that you bring water and wet weather gear (just in case). We suggest you leave your valuables and large bags at home, as there is no secure storage available for these items.

I am running late or can no longer volunteer.

When you register, you will be contacted by a team leader who will provide you with their contact information. Please get in touch with your team leader to let them know.

What happens if it rains?

The Red Shield Appeal Doorknock goes ahead in rain, hail or shine. Check the weather forecast and dress for the conditions. In the case of extreme weather, your team leader will get in touch to let you know of any changes.

Who do I meet when I arrive on Doorknock Day?

Every volunteer will have a team leader. They will be in touch with you before the day to introduce themselves and tell you when and where to meet in your local area. There will be a short team meeting to familiarise you with the receipt book and our smart phone app.

What do I do with the money I've collected and my collecting kit?

You will head back with your team to your local Doorknock centre to tally funds raised and return your kit. Alternatively, your team leader will manage this and return your group's collected funds and kits to the Doorknock centre.

Will I get certificate for my resume?

All volunteers will be given a certificate in recognition of their support.

Once you have registered to volunteer, your local team leader will be in touch closer to the day with further information. They will be able to answer any other questions you might have.

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The Salvation Army acknowledges the Traditional Owners of country throughout Australia and recognises their continuing connection to land, waters and community. We pay our respects to them and their cultures; and to elders both past and present.

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