Since the restructure in January 2016, two reviews have been completed - a six-month review (September 2016) and a 12-month review (April 2017).
The results show the restructure is making a positive difference with continuous improvements across:
the Area Officer role
We also acknowledge some areas are not working as well as intended. We need to continue working on solutions to realise full benefits for our frontline mission.
Download the report
Two versions of the report are available. The short report has key findings and recommendations. The full report has a breakdown from the online survey, phone interviews and questionnaires.