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Christmas 2009

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Making a phonecall can be a great way to find the information you needStudent Enquiries

Due to the substantial number of enquiries that we receive, we ask that students follow these simple guidelines when trying to find out more about The Salvation Army.

  • Make sure that you have searched the website thoroughly – the answers to most student enquiries can be found here.
  • If you need to interview a member of The Salvation Army, or if you have further questions regarding The Salvation Army’s mission, beliefs, values, or how The Salvation Army helps the community, then please use our find a church section to contact your local Salvation Army corps. The officer there will be able to help you.
  • If you are studying a topic like welfare or social work and have an enquiry regarding those or related topics, then contact your local community services centre.
  • If you are seeking information on a specific service (i.e. youth services or drug support options) then view our contact page to find the closest relevant service to you.
  • Finally, if there’s some information you can’t find that you think would be good to have on our website, please use our website feedback form to write to us and let us know.

Please be aware that we may be unable to respond to requests that fail to follow these guidelines.

Helpful tips for conducting a phone interview

The following pointers will help you when making a phone call to a Salvation Army centre or corps. They also reflect skills that will help you in your day-to-day life.

  • Always start your call by saying your name, what subject you are studying and the reason for making the call. This will help the person on the other end of the phone line determine whether they can help you or whether they need to transfer you to someone else.
  • Always be polite and speak in a loud, clear voice.
  • Ask if it is convenient to speak now or if you can call back at a set time. It may help to have a rough idea of how long your questions will take to answer. If you set a time to return a call, don’t forget to follow through!
  • Try to ask specific rather than general questions. For example, instead of asking ‘What are the current trends in your area?’, try asking something like ‘What is one new thing that you’re doing to meet the needs of the local community?’. The second question will generally get a much more useful answer.
  • Similarly, use the website to help develop your questions by asking specifically about the things you’ve read about. You’ll learn more, and you’ll impress the person you’re speaking to because you’ve done your homework.
  • Make sure you have a pen and paper handy to write down your answers.
  • At the end of the call, thank the person for speaking with you. If the information from the interview will make up a significant portion of your assignment, you might want to offer to send the person a copy once you’ve finished.